1. General provisions
These Terms of Use (the "Terms") govern your use of the Volnom website (the "Site") and its related communication channels — the contact form, online chat, and interactive interview. By using the Site, you confirm that you have read and accepted these Terms. If you do not agree to them, please do not use the Site.
Volnom is a service provided by the operator: Volnom (independent AI consultancy; legal entity registration in progress), provided upon contracting, contact: [email protected] ("we," "us," "our").
2. What we do
Volnom provides a managed service for designing, building, and maintaining multi-agent AI systems for businesses. We do not sell a packaged product or a SaaS subscription: each solution is built and operated by us for a specific client's needs.
This means you pay for a working service and the results of our work, not for the transfer of software code or a license to it. The scope, timeline, and terms of any particular project are set out separately — in an individual proposal and/or a client agreement.
3. The Site is not a binding offer
The information on the Site — including descriptions of services, examples, ways of working, and any references to pricing — is provided for informational and indicative purposes only and does not constitute a binding offer within the meaning of applicable law.
No agreement is formed simply because you visited the Site, submitted an inquiry, or completed the interview. Submitting an inquiry is an invitation to start a conversation, not an order for a service. A contractual relationship arises only after we separately agree on terms in writing (for example, in an individual proposal, an agreement, or an explicit written confirmation from both sides).
4. Descriptions and prices are indicative
The descriptions of services, scopes of work, timelines, and any amounts mentioned on the Site or in general materials are provided as examples and may change without separate notice. The final scope of work and price are determined individually for each project, based on your needs, and are set out in an individual proposal or agreement.
We reserve the right to decline a discussion or to decline working together at our discretion, including where a task falls outside our areas of expertise or does not align with our principles of work.
5. Inquiries, chat, and interview
By sending us an inquiry, a chat message, or interview answers, you confirm that:
- the data you provide is accurate, and the contact method you give belongs to you or that you are entitled to use it;
- you are not sharing someone else's confidential information without the right to do so;
- you understand that contacting us through the Site does not create any obligation on our part until terms are separately agreed.
How we process your data is described in our Privacy Policy.
6. Payment
When we begin working together, payment terms are agreed individually and set out in a proposal or agreement. We may accept payment by the following methods:
- bank card;
- bank transfer;
- cryptocurrency — the USDT or USDC stablecoins.
The specific account details, currency, payment procedure, and timing are stated when the project is agreed. Cryptocurrency payments are irreversible by nature: please check the payment details carefully before sending — we are not responsible for funds sent to an incorrect address. You are responsible for any taxes and fees that apply to you in your jurisdiction, unless expressly agreed otherwise.
7. Intellectual property
7.1. Our rights. All rights in the methods, templates, know-how, internal tools, and software code that underlie the solutions we create belong to us (or our licensors) and remain with us. Providing the service does not transfer the source code or any rights to it to you. You receive the right to use the working solution as a service on the agreed terms, but not rights to the code itself.
7.2. Your materials. The materials and data you provide to us (texts, descriptions, access credentials) remain yours. You grant us the right to use them to the extent necessary to provide the service.
7.3. The Site and brand. The Site's contents — text, design, logos, and the Volnom name — are protected and may not be copied or used without our written consent, except as permitted by law.
8. Acceptable use
When using the Site, you agree not to break the law, not to attempt to gain unauthorized access to the Site or related systems, not to interfere with their operation, not to submit malicious code, spam, or unlawful content through the forms, and not to use the Site in any way that could harm us or others. In the event of a violation, we may restrict your access.
9. No guarantee of a specific result
We approach our work professionally and in good faith. At the same time, the outcomes of implementing AI systems depend on many factors outside our full control — your data, your processes, your market, user behavior, and third-party services.
For this reason, we do not promise or claim that any specific business result will be achieved — such as a particular increase in revenue, savings, conversion, or any other metric. Any examples, case studies, and estimates are provided for illustration and are not a promise of a similar result for you.
The Site and the general information on it are provided "as is" and "as available," without implied representations. Any specific commitments regarding service levels, where they exist, are set out only in an individual agreement.
10. Limitation of liability
To the maximum extent permitted by applicable law:
- we are not liable for any indirect, incidental, punitive, or consequential damages, lost profits, loss of data, or loss of business opportunities arising in connection with your use of the Site or the general information on it;
- we are not responsible for the operation, availability, or decisions of third-party services (such as messengers, payment and analytics systems, and hosting);
- our total liability connected with your use of the Site is limited to the extent permitted by law.
Liability for any specific project is governed by a separate client agreement and its terms. Nothing in these Terms limits liability where it cannot be limited by law.
11. Links and third-party services
The Site may contain links to third-party resources and may use third-party services (messengers, analytics, payment tools). We do not control these and are not responsible for their content, policies, or operation. Your use of such services is governed by their own terms.
12. Governing law and dispute resolution
Volnom is completing its legal entity registration. Until that is finalized, the governing law and the venue for any dispute are set out in the individual service agreement we sign before any paid work begins. We first seek to resolve disputes through good-faith negotiation.
If any provision of these Terms is found to be invalid, the remaining provisions remain in full force and effect.
13. Changes to these Terms
We may update these Terms from time to time. The current version is always posted on this page, with the date of the last update shown at the top. By continuing to use the Site after changes are published, you accept the updated Terms. We recommend reviewing this page periodically.
14. Contact
For questions related to these Terms:
- Operator / provider: Volnom (independent AI consultancy; legal entity registration in progress)
- Address: provided upon contracting
- Email: [email protected]