Privacy Policy

1. About this document

This Privacy Policy explains what data we collect when you use the Volnom website (the "Site") and its related channels — the contact form, online chat, and interactive interview — what we use that data for, on what legal basis, and with whom we may share it. We've written it to be clear and applicable wherever you are: we follow widely accepted data-protection principles, including the approaches taken by the GDPR and the CCPA.

By using the Site and providing us with your data, you agree to the terms of this Policy. If you do not agree, please do not submit data to us through the Site's forms.

2. Who processes your data (the operator)

The operator that determines the purposes and means of processing your data is:

Name: Volnom (independent AI consultancy; legal entity registration in progress)
Address: provided upon contracting
Data contact: [email protected]

For any questions about how your data is processed, or to exercise your rights, please write to us at the contact above.

3. What data we collect

3.1. Data you provide yourself. When you fill out the contact form, chat with us online, or complete the interactive interview, we receive:

your name (or whatever you choose to call yourself);
a contact method — for example, an email address, phone number, messenger handle, or any other way you give us to reach you;
the content of your message and the answers you give in the chat or interview (your description of the task, your questions, and any information you choose to share with us).

3.2. Technical and analytics data. When you simply browse the Site, we may automatically receive:

technical details about your device and connection (for example, browser type, operating system, approximate region based on IP address, and language);
interaction events on the Site (which pages you opened, what actions you took, and when you visited);
referral tags (UTM parameters) and the source you came from (for example, an ad campaign, a link, or a search engine).

3.3. What we do NOT ask for. We do not request payment details, identity documents, or special categories of data (such as health, beliefs, and the like) through the Site's forms. Please do not share such information in free-text fields unless it is genuinely necessary.

4. Why we use your data (purposes of processing)

We use your data for the following purposes:

to get in touch with you about your inquiry, answer your question, and discuss your task;
to prepare a proposal for our service based on what you've described;
to carry on our correspondence and support you while we discuss and deliver the service;
to improve the Site and our offerings based on anonymized analytics (which sections people find interesting, where they drop off);
to measure the performance of our acquisition channels using UTM tags and referral sources;
to comply with the law and resolve any disputes, should that become necessary.

We do not use your data to make automated decisions that produce legal effects for you, and we do not sell your data.

5. The legal basis for processing your data

Depending on the situation and the law that applies to you, we rely on one or more of the following grounds:

Your consent — when you voluntarily send us an inquiry or message, or agree to analytics cookies. You can withdraw your consent at any time (see Section 11).
Discussing and preparing an agreement / providing a service at your request — when processing is needed to respond to your inquiry and move toward working together.
Our legitimate interests — for example, keeping the Site running and secure, maintaining basic analytics, and protecting our rights. We rely on this ground only where it does not override your interests and rights.
Legal requirements — when we are required to keep or provide data under applicable law.

6. Who we share data with (third parties)

We do not trade in your data. We may share it with a limited set of recipients, and only to the extent needed to operate the Site and provide our service:

Telegram notifications. Inquiries and messages from the Site reach us as notifications through the Telegram messenger so that we can respond quickly. This means the text of your inquiry passes through the Telegram service as a delivery channel. Telegram's own terms and policies are available on its website.
Hosting and storage. Data from the Site is stored on a server with our hosting provider, which supplies the technical infrastructure.
Analytics services (if enabled) — these help us understand anonymized visit statistics.
Professional advisers and authorities — lawyers, accountants, or government bodies, where required by law or to protect our rights.

We aim to share only the minimum data necessary with these recipients and to work with those who provide an adequate level of protection.

7. International data transfers

We work with clients in different countries (primarily in the United States and other countries), and our technical services — such as messenger notifications, hosting, and analytics — may be located outside your country. This means your data may be transferred to and processed in other jurisdictions, where data-protection rules may differ from those in your home country.

When we carry out such transfers, we aim to ensure an adequate level of protection — for example, by working with providers that apply recognized data-protection mechanisms. By sending us your data, you understand and accept that such international transfers may occur.

8. How long we keep your data

We keep your data only for as long as needed for the purposes it was collected for:

inquiries and correspondence — for as long as the discussion is ongoing, and then for a reasonable period afterward so we can follow up, maintain the relationship, and resolve any disputes;
technical and analytics data — generally in anonymized or aggregated form, for a limited period;
longer — only where applicable law requires it.

When data is no longer needed, we delete or anonymize it. You can ask us to delete your data sooner at any time (see Section 9).

9. Your rights

Depending on the law that applies to you, you have the following rights regarding your data:

Access — to find out what data of yours we hold and obtain a copy of it.
Correction — to fix inaccurate or outdated data.
Deletion — to ask us to delete your data (the "right to be forgotten"), where we have no lawful basis to keep it.
Restriction and objection — to ask us to restrict processing or to object to it, including processing based on our legitimate interests.
Withdrawal of consent — to withdraw consent you previously gave, at any time (this does not affect the lawfulness of processing carried out before withdrawal).
Portability — to receive the data you provided in a structured, machine-readable format, where applicable.
Complaint — to lodge a complaint with the data-protection authority in your country if you believe your rights have been infringed.

To exercise any of these rights, write to us at [email protected]. We will respond within a reasonable time as set by applicable law. We may ask for additional information to verify your identity.

10. Cookies and analytics

The Site may use cookies and similar technologies:

Strictly necessary — required for the Site to function at a basic level; without them, it may not work properly.
Analytics — these help us understand how visitors use the Site so we can improve it. We aim to use this data in anonymized or aggregated form.
Referral tags (UTM) — these help us understand which source or campaign you came from.

You can manage cookies through your browser settings — for example, by disabling or deleting them. Note that disabling some cookies may affect how convenient the Site is to use. Where the law requires it, we ask for your consent to optional cookies (such as analytics cookies).

11. How to withdraw your consent

Where processing is based on your consent, you can withdraw it at any time — it's free and you don't need to give a reason. To do so:

write to us at [email protected] asking to withdraw your consent and/or delete your data; or
change your cookie settings in your browser, if the matter concerns analytics cookies.

After withdrawal, we will stop the processing that was based on that consent and will delete or anonymize the relevant data, unless we have another lawful basis to keep it. Withdrawing consent does not make unlawful any processing that took place before the withdrawal.

12. Security and storage

We store the data we receive on our server and in working channels with restricted access, and we apply reasonable organizational and technical measures to protect it against unauthorized access, loss, or disclosure. Access to the data is limited to those who need it to handle your inquiry.

That said, no method of transmitting or storing data is completely secure. We cannot provide an absolute assurance of security, and we recommend not sending sensitive information through the Site's forms when it can be avoided.

13. Children's data

The Site and our services are intended for adults and for a business audience. We do not knowingly collect data from minors. If you believe we have inadvertently received a child's data, please write to us and we will delete it.

14. Changes to this Policy

We may update this Policy from time to time — for example, when our processes or legal requirements change. The current version is always posted on this page, with the date of the last update shown at the top. We will try to make significant changes noticeable. By continuing to use the Site after an update, you agree to the revised version.

15. How to contact us

For any questions about this Policy or how your data is processed:

Operator: Volnom (independent AI consultancy; legal entity registration in progress)
Address: provided upon contracting
Email: [email protected]

We'll do our best to respond as soon as we can.